AOL Mail has been around for 20 years, and in 2011 it was in need of an overhaul. When I joined the design team, the first iteration of the AOL Mail redesign had just been launched to 1% of its 20 million active users. For the next year, we listened to user feedback, tested the product with existing users, and gradually rolled out the new product while constantly iterating on it to solve users’s main pain points.
One of the main problems I focused on was making the design more responsive overall, so that the application would work for users with a 800px by 600px screen (yes, we still have those!) all the way to those with 1600px wide monitors. I also worked on resurfacing popular features such as Contacts, Chat, and Calendar so that they are always visible and accessible to those who use it frequently. In both cases, I built fully working prototypes in HTML, CSS, and jQuery so we could try out design solutions and put them in front of users for testing.
As well as working on improving the application for the desktop web, I was the UX Lead for the mobile web experience for the phone and tablet.
Who I worked with
Kiersten Lammerding (UX and Interaction Designer)
Richard Kramer (Visual Designer)
Bill Wetherell (Director of UX and Design)
AOL Mail Product and Engineering Teams
See the product